Refund & Returns Policy

At Clearance Pallets, we aim to provide a clear and transparent buying experience. Because liquidation inventory can include customer returns, overstock, shelf pulls, or untested items, refunds and returns are subject to the terms below.

All Sales Policy

Liquidation pallet sales are generally final. Pallets may contain merchandise in varying conditions, and we do not guarantee the condition, functionality, completeness, packaging, or resale value of individual items unless the applicable product listing expressly states otherwise.

By purchasing liquidation merchandise, you acknowledge the risks associated with this type of inventory.

Refunds

Refunds may be considered when:

The wrong pallet was delivered.
An order was not delivered due to an error attributable to Clearance Pallets.
The product received materially differs from the applicable listing description.

If you believe one of these situations applies, please contact us promptly after delivery and provide your order details and supporting information. Time limits or other requirements may apply based on the circumstances of the order.

Non-Refundable Situations

Refunds are generally not available for:

Change of mind after purchase.
Minor damage, normal wear, or missing items that are consistent with liquidation merchandise.
Unmanifested or mixed pallets where the listing does not promise specific contents.
Expectations about product condition, completeness, or resale value that are not stated in the listing.

Unless otherwise stated on the applicable listing or agreed in writing, liquidation pallets are sold as-is.

Returns

Because pallet shipments are bulky and logistically complex, returns are not routinely accepted. A return may be considered when the order is incorrect or the merchandise materially differs from the applicable listing.

If a return is approved:

Return shipping costs may be the customer’s responsibility unless the issue resulted from an error by Clearance Pallets.
The pallet and merchandise must be returned in the condition specified when the return is approved.
Additional return instructions may be provided based on the order and shipping circumstances.

Order Cancellation

Cancellation requests should be submitted as soon as possible and before shipment. Once an order has been processed or shipped, cancellation may no longer be available.

Shipping Issues

If your order arrives damaged, incomplete, or otherwise appears inconsistent with the order:

Take clear photos of the pallet, packaging, shipping label, and affected merchandise as soon as possible.
Contact us promptly with your order details.
Provide photographs and any other information needed to review the issue.

We will review the circumstances and communicate the next steps.

Contact Us

For questions about refunds, returns, cancellations, or an order issue, please use our Contact page.

You can also review our Terms & Conditions and Shipping Policy for related information.